‘Checkin it Out: NEW feature roll-outs this week!

One of the main concerns our users have is over the quality of respondents — how do they know if the person they’re talking to is going to be responsive? And what if they’re not?

This week, we’re rolling out a feature that allows you to not only rate respondents, but also let us know how your chat went. This way, we’ll be able to log data on user behavior, and understand what, if anything, goes wrong.

For example, if you end the chat within the first 5 minutes and decide not to save your transcript, you’ll see this screen:

This allows you to tell us what went wrong, and it allows us to make the process better for you. Additionally, when a chat ends and a transcript is saved, you’ll see this screen so that you can rate the experience:

Overall, this product update is meant to give our users a voice and to help us make the platform better, more efficient, and easier to use. We’re always eager to understand more about how our community of researchers is making the tool work, and what kinds of things we can do to improve. Leave us your product feature requests at our community page, here. And, as always, let support know if you have any issues with the tool!

Happy chatting!